Our services

ORDER TRACKING, DELIVERY, RETURNS, ADVICE, PARTNERSHIPS :
Contact us at contact@kuts.fr

A DEFECT ?
All our products are guaranteed 1 year.
If you notice a defect, please inform a by email atcontact@kuts.fr by combining :
- A replication of purchase justification
- Pictures, for review
THE DELIVERY CARRIES OUT WITHIN 3 TO 4 BUSINESS DAYS :



Shipping costs offer for every order equal or superior at 25 euros including VAT of purchases. Flat fee of 5 euros including VAT for every command lower than 25 euros including VAT of purchases.
Once your purchase order has been shipped, you can follow the delivery of your package with the tracking number sent on your email.

3 delivery method are available :
- Home delivery
- Delivery in your post office
- Delivery at your personal retailer
You shall have a period of 14 days to return your product if this one is not convenient
You will find below the detailed conditions and modalities :
- The product have to be new and never used
The cost of return are offered to every command equal or superior at 25 euros of purchase
It is necessary to send us an email which inform us of this return on contact@kuts.fr
- Thank you to join a copy of your invoice and/or purchase order in the package

The return address is :
MISTRAL SERVICE / KUTS RETURNS
Parc Valentine Vallée Verte
41 Chemin Vicinal de la Millière
13011 MARSEILLE

- Upon receipt, we will effect the reimbursement by crediting your credit cart or your Paypal account, according to the payment method that you used for your purchase order.
- You can place a new purchase order thereafter if you wish.
I went wrong in my purchase
For an urgent question relative at your purchase thank you to contact us :
- By email : contact@kuts.fr
- By telephone : +33 (0)4 81 07 24 12 From Monday to Friday